Reference

violin88 legal rules for Indonesia

This page tells you how we handle account access, stored data, and correction requests when local law permits.

Local law firstMobile and desktopAccount-name matchCase-number support
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violin88 violin88 legal rules for Indonesia
CONTACT PATHS

Where to send policy questions

If you need a decision on data, access, or account-name changes, our support team handles it by chat, email, and WhatsApp.

Live chat Open chat from your account area for access questions, correction requests, or a name-match…
Email Use email when you need a written trail for a data change, access dispute…
WhatsApp Send a WhatsApp message if you want a quick status check before uploading a…
DATA AND ACCESS

How we handle your records

We keep policy handling inside the account flow so you do not have to repeat the same story on different channels.

Data use

We use your contact and account details to verify requests, route support, and keep payment references aligned with the right profile. We do not use a request outside the purpose you gave unless the law requires it.

Cookies

Our cookie settings remember sign-in state, device type, and the page you left open, so the same session can continue on mobile or desktop. You can clear browser data yourself if you want a fresh login.

Account security

We expect a strong password, a device you control, and the registered phone number on hand for sensitive changes. If a login looks unusual, we may ask for another check before we approve access.

Record keeping

We keep case logs, verification notes, and references from slots, live tables, or sportsbook activity only for as long as needed to settle the request and meet record duties. After that, we restrict or remove them as required.

Change requests

If you want to correct a name, phone number, or address, send the update from the account area with the matching document. We use the same record to track the change from start to finish.

Contact route

For any data or access request, contact chat first or email us from the registered address. That keeps the request linked to your profile and helps us answer with the right case number.

Questions about access and data

These questions cover the parts people ask us about most: access, stored data, correction requests, and who can see a record. When a rule depends on location, local law decides the result, and we follow that rule before any account change. Send every request from your account area so we can match the case to the right profile and answer without extra back-and-forth.

Yes, if the law where you are allows it. If the rule changes, we follow that rule first and may hide or close the affected step in your account area until the request is allowed again.

Send the correction from the account area, attach the document that shows the right name or number, and mention your case number. We use that same thread to confirm the change and close the request.

We keep support logs, verification notes, and transaction references only for the period needed to process the request and meet record duties. After that, we delete or restrict them according to the rule that applies.

They help us match a payment reference to the right account, especially when the name on the wallet must match the profile. If something does not line up, we may ask for another check before we proceed.

Write to us from the registered email or chat from the account area. We can tell you which team handles the request, what entries we keep, and whether a law requires us to retain part of it.

Yes. The policy page and the account area load on mobile and desktop, and the same request path stays active on both. If you start on a phone, you can finish the document step later on a computer.

Reply in the same case thread and say which step you want checked again. We will re-read the record, confirm whether local law changes the result, and tell you the next contact path if the answer stays the same.

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